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Emergency Contact Information for U.S. Citizens

Calling for help
In the event of an accident, fire, or medical emergency: Call 119
To contact the police: Call 110

If you are an American citizen with a serious emergency in Japan, call the American Citizen Services unit that serves your location.

After business hours, you will be directed to an officer on duty.

The Embassy and all our consulates are closed on both U.S. and Japanese holidays (office closures). Persons affiliated with U.S. Forces in Japan should first contact their base legal, personnel or family support offices. Many of the services we offer can be completed, or at least started, on base.

Tokyo

U.S. Embassy Tokyo

Jurisdiction: Tokyo, Chiba, Fukushima, Gunma, Ibaraki, Kanagawa, Nagano, Niigata, Saitama, Shizuoka, Tochigi, Yamagata, and Yamanashi

Tel: (03) 3224-5000 / DSN 224-5000 switchboard
From the U.S.: 011-81-3-3224-5000
Fax: (03) 3224-5856 / DSN 224-5856 (non-visa/passport inquiries)

Click here for inquiries regarding passports/citizenship/notary services.
tokyoacs@state.gov (Other American Citizen Services inquiries)

Emergencies
If you are an American citizen in the U.S. Embassy district, or you are calling about an American citizen in an after-hours emergency, please call (03) 3224-5000. Ask to speak with the Embassy Duty Officer. If you are calling about an emergency in another consulate district, please select the consulate from the list below, and dial the associated number.

Passports / Reports of Birth / Notarial Services
The U.S. Embassy in Tokyo has resumed some routine services. To schedule an appointment, please click here. If the appointments are fully booked, please check our website at the beginning of each month for the following month’s appointments. If you require an emergency appointment, please contact us using our online inquiry form.

Federal Benefits Unit Please contact us for assistance via our online inquiry form.
Phone Number: 03-3224-5000 (Tuesdays and Thursdays 9 a.m. – 12 noon)

Security Notice – Prohibited Items:
The Embassy in Tokyo does NOT store laptops or large luggage. Visitors carrying unauthorized objects will not be granted entry. Please see the full list of Prohibited Items.

1-10-5 Akasaka
Minato-ku, Tokyo 107-8420
Map

– OR – (Only for military members using Military Postal Service)

PSC 471 Box 1111
FPO, AP 96347

NOTE: For persons using an APO/FPO address, please note that we may experience significant delays in receiving your Military Postal Service (MPS) mail if there is a registered tracking number attached. We highly recommend that you use a Japan Post LetterPack envelope.

Sapporo

U.S. Consulate General Sapporo

Jurisdiction: Akita, Aomori, Hokkaido, Iwate and Miyagi

Tel: (011) 641-1115
From the U.S.: 011-81-11-641-1115
Fax: (011) 643-1283
E-mail: SapporoACS@state.gov

All assistance is by appointment only. To make an appointment, please go to our appointment website. Please ensure that “Sapporo” is the place for your appointment.

Kita 1-jo, Nishi 28-chome, Chuo-ku, Sapporo 064-0821
Map

Nagoya

U.S. Consulate Nagoya

The U.S. Consulate in Nagoya no longer provides routine American Citizen Services. American citizens are advised to consult the website of the U.S. Consulate General in Osaka.

Nagoya International Center Bldg. 6th floor
1-47-1 Nagono, Nakamura-ku, Nagoya 450-0001
Map

Tel. (052) 581-4501

Osaka

U.S. Consulate General Osaka-Kobe

Jurisdiction: Osaka, Aichi, Ehime, Fukui, Gifu, Hiroshima, Hyogo, Ishikawa, Kagawa, Kochi, Kyoto, Mie, Nara, Okayama, Shimane, Shiga, Tokushima, Tottori, Toyama, Wakayama

Tel: (06) 6315-5900
From the U.S.: 011-81-6-6315-5900
Fax: (06) 6315-5914
Email: AOK@state.gov

Emergencies:
If you are an American citizen, or you are calling about an American citizen in an after-hours emergency, please call the Consulate at (06) 6315-5900 (From the U.S: 011-81-6-6315-5900). Ask to speak with the Osaka-Kobe Duty Officer.

Death of a U.S. Citizen
Information regarding the disposition of remains in Consulate Osaka’s Consular District can be found here.

Passports / Reports of Birth / Notarial Services:

All non-emergency services are provided by appointment only. Please make an appointment online.

The U.S. Consulate in Osaka is offering limited passport, report of birth, and notary appointments online. To make an appointment for passports/reports of birth/notary services, please go to our appointments page. Be sure to select “Osaka-Kobe” as the place for your appointment. Please print a copy of your appointment confirmation from the website and bring it with you to your appointment.

Each family member seeking a service related to passports or birth registration should make an individual appointment. At the time you receive your appointment confirmation page to print, you will also be offered the option to make a separate appointment for another individual.

Appointments are generally opened two months in advance at the beginning of the month. For example in the beginning of August, October appointments will be made available, In the beginning of September, November will be made available. Additional appointments may also be added as staffing levels and social distancing requirements permit. Please check the appointment calendar frequently if your desired date is not available.

For loss of nationality requests, please email AOK@state.gov for an appointment.

Please note: Individuals coming to the Consulate in Osaka for consular services are now required to bring and wear protective masks. You will not be allowed to enter without a mask.

Due to strict social distancing guidelines, we are unable to allow anyone into our waiting room other than the applicants who are required to be present at the time of your appointment. Please refrain from bringing your friends or spouse to the Consulate, if they do not need to be present for your application.

Federal Benefits Unit:
For Federal Benefits matters, please click here for information.

2-11-5 Nishitenma, Kita-ku, Osaka 530-8543
Map

Fukuoka

U.S. Consulate Fukuoka

Jurisdiction: Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Oita, Saga and Yamaguchi

Tel: (092) 751-9331
From the U.S.: 011-81-92-751-9331
Fax: (092) 725-3772
E-mail: FukuokaACS@state.gov

Emergencies
In an emergency situation, if you are a U.S. citizen, or are acting on behalf of a U.S. citizen, please call the Consulate at the number listed above and ask to be connected with the Fukuoka Consulate Duty Officer.

Passports / Reports of Birth / Notarial Services:
All services are provided by appointment only. Please make appointments for passport, birth report, and notarial services here.

Inquiries
For questions pertaining to U.S. citizen services, please email us at any time at FukuokaACS@state.gov. If you wish to make your inquiry over the phone, please call 092-751-9331 during our phone hours on Mondays 10:00 a.m. – 12:00 noon or Thursdays 1:30 – 3:30 p.m. excluding holidays.

Questions on visas should be directed to 050-5533-2737 or support-japan@ustraveldocs.com.

Social Security
Please direct Social Security-related inquiries to FBU.Tokyo@ssa.gov.

2-5-26 Ohori, Chuo-ku, Fukuoka 810-0052
Map

Naha- Okinawa

U.S. Consulate General Naha

Jurisdiction: Okinawa and the Amami Oshima Island group, which is the southern island group of Kagoshima Prefecture

Tel: (098) 876-4211
From the U.S.: 011-81-98-876-4211
Fax: (098) 876-4243

Emergencies:
If you are an American citizen, or you are calling about an American citizen in an after-hours emergency, please call 098-876-4211 (From the United States: 011-81-98-876-4211) and ask to speak with the Consulate’s Duty Officer.

Passports / Reports of Birth / Notarial Services:
All services are provided by appointment only. Please make appointments for passport, birth report, and notarial services here.

For further questions, please call 098-876-4211 Monday through Friday between 3 p.m. and 5 p.m. or email us your questions at nahaacs@state.gov.

Social Security Administration:
Please contact the Federal Benefit Unit for assistance at FBU.Tokyo@ssa.gov.
Phone Number: 03-3224-5000 (Tuesday and Thursdays 9 a.m. – 12 noon)

Veterans Affairs and Office of Personnel Management (OPM):
Please contact us for assistance at Nahavet@state.gov
Or call us at 098-876-4211, Monday through Friday between 3 p.m. and 5 p.m.

U.S. Consulate General, Naha
2-1-1 Toyama, Urasoe City, Okinawa, Japan 901-2104
Map

– OR – (Only for military members using Military Postal Service)

U.S. Consulate General Naha
Unit 35225
FPO AP 96372-2500