U.S. Citizen Services

The Consulate in Naha helps Americans in Okinawa and the Amami Oshima Island group (which is the southern island group of Kagoshima Prefecture). For a full list of services and information that the American Citizen Services section provides, please check here.

Although an appointment may not be necessary for U.S. citizens requiring emergency services during our normal business hours, please call us first to explain the nature of the emergency before you come to the Consulate.

Emergency ACS services include:

  • Reporting the death or arrest of a U.S. citizen, reporting a U.S. citizen as missing, or reporting incidents involving the serious injury or illness of U.S. citizens
  • Assisting U.S. citizens requiring emergency financial assistance to return to the United States
  • Assisting U.S. citizen victims of crime or disaster

Contact Us:
Phone: 098-876-4211 (From the United States: 011-81-98-876-4211)

ACS Office Hours:
Monday through Friday, 8 a.m. to 5 p.m., excluding U.S. and Japanese holidays
NOTE: All non-emergency services, such as applying for a passport, consular report of birth abroad, notary, or visa, are provided by appointment only.

After Hours Emergency Services:
For serious emergencies involving the health or safety of U.S. citizens after regular business hours, please call the Consulate at the number listed above and ask to be connected with the Naha Consulate Duty Officer.

Address & Contact Information:

U.S. Consulate General Naha
Attn: American Citizen Services
2-1-1 Toyama Urasoe City, Okinawa 901-2104


PSC 556 BOX 840
FPO-AP 96386-0840

Phone: (098) 876-4211
Fax: (098) 876-4243
Email: nahaacs@state.gov

Here are a map and directions to the U.S. Consulate General Naha.
Please bring your passport or a photo ID and your appointment confirmation when you visit the Consulate. Please keep in mind that a security check is required to enter the building.
Emergency and Crisis Preparedness:

Smart Traveler Enrollment Program (STEP):

STEP is a free service that allows U.S. citizens and nationals traveling and living abroad to enroll with the nearest U.S. embassy or consulate. The U.S. Embassy Japan strongly recommends that all U.S. citizens traveling to or residing in Japan enroll in STEP. Further information on STEP is available here.

Social Security-related Services:

Effective October 1, 2017, the U.S. Consulate General Naha no longer provides support services for the Social Security Administration (SSA), including accepting applications for new social security cards or replacement social security cards without prior approval of the SSA. If you reside in Japan and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) in Tokyo. For information on their services and how to contact them, please check this page or e-mail them at FBU.Tokyo@ssa.gov. For comprehensive information on SSA’s services abroad, please visit the SSA website.

Other Resources for U.S. Citizens in Japan:


PCR Testing Facilities on Okinawa
Adventist Medical Center
868 Kochi, Nishihara
M-F, 9:00-12:00Y34,000 (testing and certificate) English certificate available
Results within 24 hours
Kin Clinic
94 Kin, Kin Town
M-F, 9:00-18:00, Sa 9:00-12:00Y25,000 (testing), Y2,200 (certificate in English & Japanese) Appointments required by phone.
Japanese translator required for appointment and test.
Results in 2-3 days.
Makiminato Chuo Hospital
1199 Makiminato Urasoe
M/Tu/W/F, 8:30-12:00 and 13:00-17:00; Th/Sa, 8:30-12:00Y25,000 (testing), Y2,200 (Japanese certificate only)
Appointments required by phone. Inquiry via LINE in English is available.
English, Japanese
Results in about 3 days. Certificate will take 4-5 days.
Drive-thru testing only.
Okinawa Dai-ichi Hospital
642-1 Kanegusuku, Haebaru Town
M-F, 9:00-17:00; Sa, 9:00-12:00Y28,000 (testing & Japanese certificate)
Appointment required by phone.
Japanese translator required for appointment and test.
Results within 24 hours