U.S. Citizen Services

Routine American Citizen Services (ACS) are provided by appointment only. This includes U.S. passport applications, Consular Reports of Birth Abroad, and notary services. Services for walk-in applicants are no longer provided except on an emergency basis. Make an appointment here.

Upon arrival to the Consular Section, please check in with our receptionist at Window #1.

For passport applications, please use the online Passport Application Wizard. Print out the completed, unsigned application and bring it with you to the consulate on the day of your appointment. Hand written passport applications are no longer accepted. Please also bring one self-addressed LetterPack PLUS 510 envelope or LetterPack LIGHT 360 envelope (for persons using APO/FPO address, one self-addressed envelope or certified mail return envelope). For further information, please visit the Embassy’s ACS site.

No appointments are necessary for Americans requiring emergency services. Emergency ACS services include:

  • Reporting the death or arrest of a U.S. citizen; reporting a U.S. citizen as missing; or reporting incidents involving the serious injury or illnesses of U.S. citizens.
  • Assisting U.S. citizens requiring emergency financial assistance to return to the United States.
  • Assisting U.S. citizen crime or disaster victims.

Emergency Passport Services

U.S. Consulates can issue limited validity passports (emergency passports) under very specific and limited circumstances. In most cases, emergency passports can be issued the same day. If you believe you have a qualifying circumstance, please book an appointment from this page or send us an email at nahaacs@state.gov with a brief explanation of your emergency situation.

Contact Us

ACS Hours

Monday through Thursday 8:30 a.m. – 1 p.m. and 2 p.m. – 3 p.m. We are closed to the public on Fridays and U.S. and Japanese holidays, except for Emergency Services.

Phone: 098-876-4211
Fax: 098-876-4243
Email: NahaACS@state.gov

After Hours Emergency Services

Phone: 03-3224-5000 (U.S. Embassy Tokyo)