U.S. Citizen Services at Consulate General Osaka

  1. Consul General Karen Kelley
  2. Sections & Offices
  3. U.S. Citizen Services at Consulate General Osaka
  4. Kansai American Center

The Consulate General in Osaka provides services to U.S. Citizens living or traveling in the following 20 prefectures:

Aichi
Ehime
Fukui
Gifu
Hiroshima
Hyogo
Ishikawa
Kagawa
Kochi
Kyoto
Mie
Nara
Okayama
Osaka
Shimane
Shiga
Tokushima
Tottori
Toyama
Wakayama

For a full list of services and information that the American Citizen Services section provides, please check here.

Emergencies:

Although an appointment may not be necessary for U.S. citizens requiring emergency services during our normal business hours, please call us first to explain the nature of the emergency before you come to the Consulate.

Emergency ACS services include:

  • Reporting the death or arrest of a U.S. citizen, reporting a U.S. citizen as missing, or reporting incidents involving the serious injury or illness of U.S. citizens
  • Replacing lost, stolen, or expired passports for those with an urgent need to travel
  • Assisting U.S. citizens requiring emergency financial assistance to return to the United States
  • Assisting U.S. citizen victims of crime or disaster

Contact Us:

Phone: 06-6315-5900 (From the U.S: 011-81-6-6315-5900)

ACS Office Hours:
Monday through Friday, 9 a.m. to 5 p.m. except U.S. and Japanese holidays.

After Hours Emergency Services:
For serious emergencies involving the health or safety of U.S. citizens after regular business hours, contact the Osaka Duty Officer through the U.S. Embassy Tokyo switchboard at 03-3224-5000 (From the U.S: 011-81-3-3224-5000)

Death of a U.S. Citizen
Information regarding the disposition of remains in Consulate Osaka’s Consular District can be found here.

Appointments:

All non-emergency services are provided by appointment only.

Passports / Reports of Birth / Notarial Services:

Hours: 8:30 a.m. – 12 noon, Monday through Thursday excluding U.S. and Japanese holidays.

To make an appointment, please go to our appointment website. Be sure to select “Osaka-Kobe” as the place for your appointment. Please print a copy of your appointment confirmation from the website and bring it with you to your appointment.

Appointments are normally made available one to two weeks before the appointment date. Appointments may also become available if there are cancellations or other scheduling changes. Please check the appointment calendar frequently if your desired date is not available.

Address & Contact Information:

American Citizen Services
U.S. Consulate General Osaka-Kobe
2-11-5 Nishitenma, Kita-ku, Osaka 530-8543

Phone: (06) 6315-5900
Fax: (06) 6315-5914
Email: aok@state.gov
Facebook: www.facebook.com/irckansai

Here are a map and directions to the U.S. Consulate General Osaka-Kobe.

Please bring your passport or a photo ID and your appointment confirmation when you visit the Consulate. Please keep in mind that a security check is required to enter the building. Liquids and electronics are not allowed. Large bags and luggage are not permitted. Coin lockers may be available at nearby train or subway stations. Please store your items before coming to the Consulate.

Emergency and Crisis Preparedness:

Smart Traveler Enrollment Program (STEP):

STEP is a free service which allows U.S. citizens and nationals traveling and living abroad to enroll with the nearest U.S. Embassy or Consulate. The Embassy strongly recommends that all U.S. citizens traveling to or residing in Japan enroll in STEP. Further information on STEP is available here.

Social Security-related Services:

Effective October 1, 2017, the Osaka Consulate no longer provides support services for the Social Security Administration (SSA) including accepting applications for new social security cards or replacement social security cards without prior approval of the SSA. If you reside in Japan and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) in Tokyo. For information on their services and how to contact them, please check this page or e-mail them at FBU.Tokyo@ssa.gov. For comprehensive information on SSA’s services abroad, please visit SSA’s webpage.

Other Resources for U.S. Citizens in Japan: