Emergency Message for U.S. Citizens: Update on Situation in Kumamoto and Oita Prefectures – Shelter and Transportation Information

This is a follow up to the information in the Embassy’s Emergency Message to U.S. Citizens sent on April 15. Two large-scale earthquakes and numerous aftershocks have occurred in Kumamoto and Oita Prefectures in the Kyushu region of Japan since April 14. Kumamoto is approximately 730 miles southwest of Tokyo.

Mashiki Town, Minami-Aso Village, Aso City, and Kumamoto City in Kumamoto Prefecture, and areas in Oita Prefecture, were among the most affected with significant damage to homes, roads, and other infrastructure. Landslides remain a concern due to heavy rains.

A tsunami warning was temporarily issued early April 16, but was lifted soon afterwards. Strong aftershocks have been reported in Kumamoto and Oita Prefectures and are expected to continue for several days.

As of 4 p.m. local time on Monday, April 18, local authorities report no U.S. citizens among the casualties.

Areas throughout Kumamoto Prefecture, as well as Yufu City, Oita, report water outages. There have also been electrical and gas outages in Kumamoto Prefecture, including Aso, Mashiki and Minami-Aso.

Information regarding shelters for foreigners and transportation closures are listed below. U.S. citizens in areas affected by the earthquake can obtain information on finding shelter, food, water and bathing facilities, and other resources, at local city offices:

Kumamoto City
Kumamoto City Hall (Chuo-ku) Switchboard: 096-328-2111, Address: 1-1Tetorihoncho, Chuo-ku, Kumamoto-shi, Kumamoto-ken

Aso City
City Hall Disaster Prevention Office: tel. 0967-22-3111, Address: 504-1 Miyaji, Ichinomiyacho, Aso-shi, Kumamoto-ken

Mashiki Town (in Japanese)
Emergency Headquarters (Mashiki Health and Welfare Center): Tel 096-234-6123, Address: 1470 Soryo, Mashiki-machi, Kumamoto-ken

Minami-Aso Town (in Japanese)
Tel: 0967-67-1111, Address: 145-3 Kain, Minami Aso, Aso-gun, Kumamot-ken

Yufu City, Oita Prefecture
Tel: 097-582-1111, Address: Kakiharu, Shonai-cho, Yufu-shi, Oita-ken

Up-to date information on transportation closures is available in English from the Japan National Tourism Organization.

Please note that transportation and other information is changing constantly. U.S. citizens in the area should continue to monitor local news reports, follow directions from local officials, and take other appropriate actions as needed. Information on affected areas is available in English on the Japan Meteorological Agency website.

U.S. citizens traveling or living in the affected region should consider contacting with friends and family to let them know you are safe. Any inquiries related can be directed to the Embassy in Tokyo or the Consulate in Fukuoka.

U.S. Embassy Tokyo
American Citizen Services
Tel: 03-3224-5000 (from Japan) +81 3-3224-5000 (from the U.S.)
Email: TokyoACS@state.gov

U.S. Consulate Fukuoka
Tel: 092-751-9331 (from Japan), +81 92-751-9331 (from the U.S.)
Email: FukuokaACS@state.gov

We strongly recommend that U.S. citizens traveling to or residing in Japan enroll in the Department of State’s Smart Traveler Enrollment Program (STEP). STEP enrollment gives you the latest security updates and makes it easier for the U.S. Embassy or the nearest U.S. Consulate to contact you in an emergency. If you don’t have Internet access, enroll directly with the nearest U.S. Embassy or Consulate.

Contact the U.S. Embassy or Consulate for up-to-date information on travel restrictions. You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries. These numbers are available from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). Follow us on Twitter and Facebook.

Please continue to monitor the Embassy’s website for updated information. Please consult the Country Specific Information Sheet for Japan, available on the Bureau of Consular Affairs website.

For any emergencies involving U.S. citizens, please contact the American Citizens Services (ACS) Unit of either the U.S. Embassy in Tokyo or one of the U.S. Consulates in Japan.