Message to U.S. Citizens Regarding Delta System-wide Outage

The following message is from Delta Airlines:

Due to a Delta system wide outage travel has been impacted to/from/through all Delta Air Lines served cities. Check flight status often, or see Delta’s NewsHub for more information.

Rescheduling Flights

If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through the following destination(s) on Delta, Delta Connection®, or Delta-coded flights during the specified time periods listed below.

You may go to My Trips to rebook. You may also contact Reservation Sales to make changes to your itinerary. Due to the heavy volume of calls, you may experience a busy signal and longer than expected wait times.

If you require additional assistance at Narita Airport, please check the resources on the Embassy website:

Information for Americans Transiting through Tokyo’s Narita Airport

Below are several links to information that may be of use to U.S. citizens transiting Japan who expect to spend time around Narita Airport:

For further information:

U.S. Embassy Tokyo
American Citizen Services
1-10-5 Akasaka, Minato-ku, Tokyo 107-8420
Tel: 03-3224-5000
After Hours: 03-3224-5000
Fax: 03-3224-5856

The U.S. Embassy serves Americans in Tokyo, Chiba, Fukushima, Gunma, Ibaraki, Kanagawa, Nagano, Niigata, Saitama, Shizuoka, Tochigi, Yamagata and Yamanashi.

Consulates:

Osaka-Kobe
11-5, Nishitenma 2-chome, Kita-ku, Osaka 530-8543
Tel: 06-6315-5912
Fax: 06-6315-5914
Serving Americans in Osaka, Aichi, Ehime, Fukui, Gifu, Hiroshima, Hyogo, Ishikawa, Kagawa, Kochi, Kyoto, Mie, Nara, Okayama, Shimane, Shiga, Tokushima, Tottori, Toyama, and Wakayama prefectures.

Nagoya
Nagoya International Center Bldg. 6th floor, 1-47-1 Nagono, Nakamura-ku, Nagoya 450-0001
Tel (052) 581-4501
Fax: (052) 581-3190
Providing emergency consular services only (including death and arrest cases) for Americans living in Aichi, Gifu, and Mie prefectures.

Fukuoka
5-26, Ohori 2-chome, Chuo-ku, Fukuoka 810-0052
Tel: 092-751-9331
Fax: 092-725-3772
Serving Americans in Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Oita, Saga and Yamaguchi prefectures.

Sapporo
Kita 1-jo, Nishi 28-chome, Chuo-ku, Sapporo 064-0821
Tel: 011-641-1115
Fax: 011-643-1283
Serving Americans in Akita, Aomori, Hokkaido, Iwate and Miyagi prefectures.

Naha
2-1-1 Toyama, Urasoe City, Okinawa 901-2104
Phone: 098.876.4211
Fax: 098.876.4243
Serving Americans in Okinawa and the Amami Oshima Island group.

  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
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