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Damaged Passports

APPOINTMENTS ARE REQUIRED FOR THIS SERVICE

Unless you qualify to mail in your passport application, appointments are required. The U.S. Embassy in Tokyo and consulates in Japan have resumed routine American Citizen Services with limited appointment availability.

Note:

  • You must bring the original documents and their photocopies (single-sided). Original documents will be returned to you after reviewing your application.
  • Processing time is about 3 to 4 weeks.

Adults (age 16 and older)

Applicants must apply in person. Appointments are required.

  • Damaged passport
  • Proof of U.S. citizenship (original + 1 photocopy)
    If identifying information on the passport is illegible, you must submit proof of citizenship other than the damaged passport.
  • One valid proof of ID (original + 1 photocopy)
  • One passport photo
    ONLY WHITE backgrounds will be accepted (blue backgrounds will be rejected) / 2″×2″ in size / NO eyeglasses / NO uniforms
  • A completed form DS-11
    Complete online and print out single-sided. (How to complete the online application form)
    *NOTE: You must provide a Social Security number, if you have been issued one. If you do not have a Social Security number, please click here.
  • Your statement explaining how your passport was damaged. Please use our affidavit form (PDF 55KB) to make your statement.
  • One self-addressed “Japan Post LetterPack envelope
    LetterPack LIGHT: 370 yen, traceable, signature not required
    LetterPack PLUS : 520 yen, traceable, signature required
    For persons using an APO/FPO address, bring one self-addressed envelope that will be mailed via Military Postal Service (MPS). Please note that MPS envelopes are not trackable.  The Embassy cannot mail MPS envelopes using tracking numbers or by registered/certified mail.
  • Passport Fee

Children under 16

Applicants (children) must appear in person accompanied by both parents. Appointments are required.

  • Damaged passport
  • Proof of U.S. citizenship (original + 1 photocopy)
    If identifying information on the passport is illegible, you must submit proof of citizenship other than the damaged passport.
  • Proof of parent-child relationship (original)
    • U.S. birth certificate
    • Consular Report of Birth Abroad
    • Foreign birth certificate (e.g. Family Register “Koseki Tohon”)
    • Adoption decree
    • Divorce/Custody decree

    Note: all documents must be original – no photocopies. All foreign documents must be accompanied by an English translation.

  • Parents’ valid IDs (original + 1 photocopy)
  • One passport photo
    White background, 2″×2″ in size, no eyeglasses, no uniforms
  • A completed form DS-11
    Complete online and print out single-sided. (How to complete the online application form)
    *NOTE: You must provide a Social Security number, if you have been issued one. If you do not have a Social Security number, please click here.
  • Your statement explaining how your passport was damaged. Please use our affidavit form (PDF 55KB) to make your statement.
  • One self-addressed “Japan Post LetterPack envelope
    LetterPack LIGHT: 370 yen, traceable, signature not required
    LetterPack PLUS: 520 yen, traceable, signature required
    For persons using an APO/FPO address, bring one self-addressed envelope that will be mailed via Military Postal Service (MPS). Please note that MPS envelopes are not trackable.  The Embassy cannot mail MPS envelopes using tracking numbers or by registered/certified mail.
  • Passport Fee

If either parent cannot be present, please see Parental Consent for Minors for more information.