An official website of the United States government

Contacting American Citizens Services (for passport, citizenship, and notarial services)

For questions regarding information that is not on our website or listed in our Frequently Asked Questions, please use the inquiry form below.

Please allow 3 business days for us to reply to your message.

If your inquiry is in connection with a child’s passport application, please make sure you use the child’s name/date of birth in the inquiry form.

Note: We will send our response via email. Please be sure to enter a valid email address.

Name (as shown on Passport):(Required)
Date of Birth:(Required)
Service Type:(Required)
Which office would you like to contact?(Required)

Privacy Act Statement

AUTHORITIES: The information on this form is requested pursuant to U.S. Department of State authorities providing for consular and emergency assistance, including the Vienna Convention on Consular Relations and 22 U.S.C. § 3904 (Functions of Service); 22 U.S.C. 211a (Authority to grant, issue and verify passports); 8 U.S.C. 1104 (Powers and duties of Secretary of State; 22 U.S.C. § 2671 (Emergency Expenditures); 22 U.S. Code § 4215 (Notarial acts, oaths, affirmations, affidavits, and depositions; fees); 22 U.S. Code § 4221 (Depositions and notarial acts; perjury).

PURPOSE: The information solicited on this form will be used to request consular services.

ROUTINE USE: This information may be disclosed to another domestic government agency, a private contractor, a foreign government agency, or to a private person or private employer in accordance with certain approved routine uses. These routine uses include, but are not limited to, law enforcement activities, employment verification, fraud prevention, border security, counterterrorism, litigation activities, and activities that meet the Secretary of State’s responsibility to protect U.S. citizens and non-citizen nationals abroad. More information on the Routine Uses for the system can be found in System of Records Notices State-05, Overseas Citizen Services Records other Overseas Records, and State-26, Passport Records.

DISCLOSURE: Providing this information is voluntary. Failure to provide all the information requested on this form may result in the individual and/or authorized representative’s inability to obtain relevant information regarding a consular service request.