In an emergency the Embassy or our Consulates will attempt to locate Americans who are believed to be in Japan and are not in communication with family or friends.
Inquirers should be aware, however, that the Privacy Act prevents us from providing information about an individual unless the subject of the inquiry gives his/her permission. If s/he does not give such permission, our only alternative after the individual has been located is to inform him or her that relatives or others are concerned and ask him or her to communicate with them directly.
We maintain no comprehensive listing of Americans in Japan, though many Americans voluntarily enrolled with our Smart Traveler Enrollment Program (STEP). If you are asking us to attempt to locate an American, our chances of success are greatly enhanced if you can provide his/her full name, date of birth and any recent contact information you may have for him/her in Japan.
We cannot locate non-Americans, such as Japanese friends. Persons serving in the U.S. military in Japan are located by contacting the person’s service branch (Army, Marines, etc.) directly.
We cannot send, forward or receive mail on behalf of American citizens.
Locating a Service Member
We do not have access to any directory of servicemembers in Japan or elsewhere, but there is a procedure you may wish to try if you need to locate a specific service member.