An official website of the United States government

Sources of Help

We hope the following reference may be useful to you. The U.S. government does not endorse any of these organizations. You should also look into additional sources of help suggested by friends and colleagues.

General Assistance

A Daily Life Support Portal for Foreign Nationals by Japan’s Ministry of Justice
Useful information for foreign nationals residing in Japan.

Ministry of Internal and Communication (MIC),
 -Administrative Counseling Service (brochure)
The Administrative Counseling Center receives complaints, opinions and requests from the public regarding central government’s action and offers mediations necessary for their resolution.
Email: kikumimmi.japan@soumu.go.jp (counseling in English)
Tel: (0570) 090110 (counseling in Japanese)

Immigration Information Centers
Tel: (0570) 013904 (IP, PHS, Overseas: 03-5796-7112)
8:30 – 17:15, Monday through Friday
Email: info-tokyo@immi-moj.go.jp
List of regional Immigration Offices in Japan

Tokyo Regional Immigration Services Bureau
5-5-30 Konan, Minato-ku, Tokyo 108-8255
Tel: (0570) 034259 (IP, PHS, Overseas: 03-5796-7234) – Press #1 for English
09:00 to 12:00; 13:00 to 16:00 Monday through Friday

Consumer Hotline for Tourists, National Consumer Affairs Center of Japan
Tel: 03-5449-0906
10:00 – 16:00 Monday through Friday (closed on weekends, national holidays and Dec. 29 – Jan. 3)
Offers telephone consultations for overseas visitors that experience consumer issues during their stay in Japan.

Foreign Resident’s Advisory Center, Tokyo Metropolitan Gov. (FRAC)
Tel: 03-5320-7744
General counseling service on marital, family and other personal difficulties including traffic accidents. Can explain nuts and bolts of living in Japan. English service is available 9:30 – 12:00 & 13:00 -17:00, Monday through Friday.

Tokyo Intercultural Portal Site
This Portal Site run by the Tokyo Metropolitan Government contains all the information needed for a foreigner to live safely and enjoy the life in Tokyo.

<Consultation Centers for Foreign Residents by Prefectural and Municipal Government>
Tokyo’s Ward and City Office Foreign Resident Advisory Services
Consultation Services for Foreign Residents, Kanagawa, Tel: 045-896-2895
Yokohama Foreign Residents Information Center, Tel: 045-222-1209
Chiba Advisory Service in Chiba International Center Tel: 043-297-2966
Fukushima International Association, Tel: 024-524-1315/1316
Gunma International Association, Tel: 027-243-7271
Ibaraki International Association, Tel: 029-244-3811
Nagano Prefecture Intercultural Consultation Center
Niigata International Association, Tel: 025-241-1881
Saitama International Association Tel: 048-833-3296, Tel: 048-835-2423
The Shizuoka Association for International Relations
Tochigi International Association Tel: 028-627-3399
Association for International Relations in Yamagata Tel: 023-646-8861
Yamanashi International Association Tel: 055-222-3390
Okinawa International Exchange and Human Resources Development Foundation
Tel: 098-942-9215
List of Regional Consultation Desks compiled by Immigration Services Agency of Japan

Counseling Services

TELL Counseling, Tel: 03-4550-1146
Professional face-to-face counseling and psychotherapy for individuals, couples and families in Tokyo and Yokohama. TELL Counseling accepts Cigna International and Tricare. TELL Counseling offers a sliding scale of fees for services, depending on income level, and has distance counseling services available for those outside the Tokyo area.

International Mental Health Professionals Japan
This organization offers an online, searchable database of mental health professionals throughout Japan. You can search for a care provider in a number of ways, including by location or languages spoken.

Japan Healthcare
A non-profit that matches foreigners to healthcare providers that match their needs and language, including psychiatrists and psychologists.

Oki Counseling
English-speaking online counseling available.

Tokyo Counseling Services
Offers individual counseling, family therapy, couples counseling, and group therapy in English, Japanese, French, German, Korean, Chinese, and Portuguese, as well as long-distance Skype counseling.

Tokyo Mental Health
English-speaking and UK-licensed Psychiatry and Counseling clinic in Akasaka and Shintomi; psychological testing also available.

Alcoholics Anonymous in Tokyo
Tel: 03-3971-1471
email: inquiries@aatokyo.org.

Supporting Specialists on Children and Family issues;

Prof. Akira Aoki (Clinical Psychologist)
Taisho University 
Department of Clinical Psychology
3-20-1 Nishi-Sugamo, Toshima,
Tokyo, 170-8470, JAPAN

Prof. Noriko Odagiri (Clinical Psychologist)
Nijiiro Partners 

Medical Assistance

AMDA International Medical Information Center
Tel: 03-6233-9266
English is available 10:00 – 15:00, Monday through Friday.
Medical referral service.

Tokyo Metropolitan Health and Medical Information Center Foreign Language Assistance
Tel: 03-5285-8181 (9:00 – 20:00)

Night & Day Medical Advice for Foreigners in Japan
Dr. Edward Stim
080-5034-9898, edwardstim-eaj@softbank.ne.jp

Japan HIV Center (JHC) AIDS Hotline Tel: 03-5259-0256
English is available 12:00 – 14:00, Saturday only.

PLACE Tokyo, Tel: 03-3361-8909
AIDS counseling 13:00 – 17:00, Sunday.

Legal Assistance

Houterasu (The Japan Legal Support Center)
A nationwide legal support center which helps callers locate professional support in civil and criminal matters. Call Center: 0570-078374.

Legal Counseling for Foreigners by Local Bar Associations

Visit the Japan Federation of Bar Associations’ website for more details:

Human Rights Counseling Center for Foreigners Tel: 03-5213-1372
Tokyo Legal Affairs Bureau, Kudan Dai-Ni Godo-chosha 12F, 1-1-15 Kudan-Minami, Chiyoda-ku, Tokyo.
English is available 13:30 – 16:00, Tuesday and Thursday.

Employment Assistance

Labor Consultation Services in Japan
List of labor consultation hotline and offices in Japan available in foreign languages, by Ministry of Health, Labour, and Welfare.

The Foreign Worker’s Handbook 2021 in English 
Compiled by Tokyo Metropolitan Government, useful for all foreign residents in Japan.

List of Hello-Work in Japan with interpreters (PDF file)

Tokyo Employment Service Center for Foreigners
The center supports foreign job seekers including foreign students who seek employment in Japan and foreign nationals with eligible work visas.
Tel: 03-5339-8625

Tokyo Metropolitan Labor Consultation Center
Labor consultation for foreign residents:

  • Iidabashi Office: Tel: 03-3265-6110, Mon – Fri, 14:00 – 16:00
  • Osaki Office: Tel: 03-3495-6110, Wed. only, 14:00 – 16:00
  • Kokubunji Office: Tel: 042-321-6110, Wed. only, 14:00 – 16:00