An official website of the United States government

Sources of Help

We hope the following reference may be useful to you. The U.S. government does not endorse any of these organizations. You should also look into additional sources of help suggested by friends and colleagues.

General Assistance

A Daily Life Support Portal for Foreign Nationals by Japan’s Ministry of Justice
Useful information for foreign nationals residing in Japan.

Ministry of Internal and Communication (MIC), Administrative Counseling Center
The Administrative Counseling Center receives complaints, opinions and requests from the public regarding central government’s action and offers mediations necessary for their resolution.
Email: kikumimmi.japan@soumu.go.jp (counseling in English)
Tel: (0570) 090110 (counseling in Japanese)

Immigration Information Center
Tel: (0570) 013904 (IP, PHS, Overseas: 03-5796-7112)
8:30 – 17:15, Monday through Friday
Email: info-tokyo@immi-moj.go.jp
List of Immigration Offices in Japan

Tokyo Regional Immigration Bureau
5-5-30 Konan, Minato-ku, Tokyo 108-8255
Tel: (0570) 034259 (IP, PHS, Overseas: 03-5796-7234) – Press #1 for English
09:00 to 12:00; 13:00 to 16:00 Monday through Friday

TELL Lifeline 03-5774-0992
Free, anonymous telephone counseling and support across Japan. 9am – 11pm daily.
Free, anonymous online support through instant messaging, every Friday, Saturday, and Sunday from 10:30pm – 2:00a.m.

Consumer Hotline for Tourists, National Consumer Affairs Center of Japan
Tel: 03-5449-0906
10:00 – 16:00 Monday through Friday (closed on weekends, national holidays and Dec. 29 – Jan. 3)
Offers telephone consultations for overseas visitors that experience consumer issues during their stay in Japan.

Foreign Resident’s Advisory Center, Tokyo Metropolitan Gov. (FRAC)
General counseling service on marital, family and other personal difficulties including traffic accidents. Can explain nuts and bolts of living in Japan. English service is available 9:30 – 12:00 & 13:00 -17:00, Monday through Friday.

Tokyo’s Ward and City Office Foreign Resident Advisory Services
List of contacts of general counseling services provided by Tokyo’s Ward and City Offices.

Counseling Services for Foreign Residents, Kanagawa, 045-896-2895
Legal counseling is available 13:00 – 16:00, every 1st and 3rd Tuesday. General counseling in English is available 9:00 – 12:00 & 13:00 – 16:00, every 1st, 3rd and 4th Tuesday.

Yokohama Association for International Communications and Exchanges, 045-222-1209
Consultation in English is available 10:00 – 17:00 (lunch break 11:30 – 12:30), Monday through Friday. 4th Saturday, 10:00 – 13:00.

Chiba Prefectural Government Telephone Advisory Service

Chiba Convention Bureau and International Center 043-297-2966
English is available 9:00 – 12:00 & 13:00 – 16:00, Monday through Friday.

Fukushima International Association, 024-524-1315/1316
English is available 8:30 – 17:30, Tuesday through Saturday.

Gunma International Association, 027-243-7271
English is available 8:30 – 17:00, Monday through Thursday.

Ibaraki International Association, 029-244-3811
English is available 8:30 – 17:00, Monday through Friday.

International Relations Division, Nagano 026-232-3413
English is available 8:30 – 17:15, Monday through Thursday, 8:30 – 11:30, Friday.

Association of Nagano Prefecture for Promoting International Exchange (ANPIE), 026-232-0111
English is available 8:30 – 17:15, Monday – Friday.

Niigata International Association, 025-241-1881
English is available 10:00 – 14:00, Thursday.

Saitama International Association 048-833-3296, 048-835-2423
English is available 9:00 – 16:00, Monday and Friday.

Shizuoka City Association for Multicultural Exchange
054-273-5931 (Shizuoka Headquarters); 054-354-2009 (Shimizu Branch)
English is available, Monday – Friday

Tochigi International Association 028-627-3399
English is available 9:00 – 16:00, Tuesday through Friday.

Association for International Relations in Yamagata 023-646-8861
English is available 10:00 – 17:00, Tuesday through Saturday.

Yamanashi International Association 055-222-3390
English is available 19:00 – 20:30 every first Wednesday of each month.

Okinawa International Exchange and Human Resources Development Foundation
Provides General and Legal Consultation Services for foreigners residing in Okinawa.
Tel: 098-942-9215

Foreign Students Advisory Service, 03-3465-7550
Advice for foreign students on scholarships, housing problems, Japanese visas and resolving difficulties of daily life in Japan.

Help, 03-3368-8855
Counseling service and shelter for women in trouble, established by the Japan Woman’s Christian Temperance Union.

Counseling Center for Women 050-1501-2803, Monday to Friday, 10:00 – 17:00
This group assists foreign women living in Japan who are in urgent need of shelter as a result of human rights violations and domestic violence.

Counseling Services

International Mental Health Professionals Japan
This organization offers an online, searchable database of mental health professionals throughout Japan. You can search for a care provider in a number of ways, including by location or languages spoken.

Japan Healthcare
A non-profit that matches foreigners to healthcare providers that match their needs and language, including psychiatrists and psychologists.

TELL Counseling, 03-4550-1146
Professional face-to-face counseling and psychotherapy for individuals, couples and families in Tokyo and Yokohama. TELL Counseling accepts Cigna International and Tricare. TELL Counseling offers a sliding scale of fees for services, depending on income level, and has distance counseling services available for those outside the Tokyo area.

Tokyo Counseling Services
Offers individual counseling, family therapy, couples counseling, and group therapy in English, Japanese, French, German, Korean, Chinese, and Portuguese, as well as long-distance Skype counseling.

Tokyo Mental Health
English-speaking and UK-licensed Psychiatry and Counseling clinic in Akasaka and Shintomi; psychological testing also available.

NPO Kids First
Inquiries: https://www.npo-kids-first.com/mailform/.

Alcoholics Anonymous in Tokyo
email: inquiries@aatokyo.org.

Medical Assistance

AMDA International Medical Information Center
English is available 10:00 – 15:00, Monday through Friday.
Medical referral service.

Tokyo Metropolitan Health and Medical Information Center Foreign Language Assistance
03-5285-8181 (9:00 – 20:00)

Night & Day Medical Advice for Foreigners in Japan
Dr. Edward Stim
080-5034-9898, edwardstim-eaj@softbank.ne.jp

Japan HIV Center (JHC) AIDS Hotline 03-5259-0256
English is available 12:00 – 14:00, Saturday only.

PLACE Tokyo, 03-3361-8909
AIDS counseling 13:00 – 17:00, Sunday.

Legal Assistance

Houterasu (The Japan Legal Support Center)
A nationwide legal support center which helps callers locate professional support in civil and criminal matters. Call Center: 0570-078374.

Legal Counseling for Foreigners by Local Bar Associations

Visit the Japan Federation of Bar Associations’ website for more details:

International Social Service Japan (ISSJ)
Tel: 03-5840-4711
Ochanomizu K & K Building, 3F, 1-10-2 Yushima, Bunkyo-ku, Tokyo

Professional social workers deals with social welfare problems involving more than one country’s laws or customs. Mostly used by Americans for adoptions, but will also assist foreigners with marital and legal problems.

Human Rights Counseling Center for Foreigners 03-5213-1372
Tokyo Legal Affairs Bureau, Kudan Dai-Ni Godo-chosha 12F, 1-1-15 Kudan-Minami, Chiyoda-ku, Tokyo.
English is available 13:30 – 16:00, Tuesday and Thursday.

Employment Assistance

Tokyo Employment Service Center for Foreigners
The center supports foreign job seekers including foreign students who seek employment in Japan and foreign nationals with eligible work visas.
Tel: 03-5339-8625

Tokyo Metropolitan Labor Consultation Center
Labor consultation for foreign residents:

  • Iidabashi Office: 03-3265-6110, Mon – Fri, 14:00 – 16:00
  • Osaki Office: 03-3495-6110, Wed. only, 14:00 – 16:00
  • Kokubunji Office: 042-321-6110, Wed. only, 14:00 – 16:00

Tokyo Labour Bureau Labor Standards Office
Labor consultation service for foreign residents
Tel: 03-3512-1612
English 10:00 – 12:00, 13:00 – 15:00, Mon, Wed, and Fri.

Kanagawa Labor Bureau 045-211-7351
English is available 9:00 – 12:00, 13:00 – 16:30, Monday, Tuesday and Thursday.

Chiba Labor Standards Office, 043-221-2304
English is available 9:00 – 12:00, 13:00 – 17:00, Tuesday and Thursday.

Fukushima Labor Bureau, 024-536-4602
English is available 9:00 – 12:00, 13:00 – 17:00, Monday, Tuesday and Friday.

Gunma Labor Bureau, 027-210-5003, Japanese only.

Ibaraki Labor Bureau, 029-224-6214
English is available 9:00 – 12:00, 13:00 – 17:00, Twice a week (Days change monthly)

Nagano Labor Bureau, 026-223-0553, Japanese only.

Niigata Labor Bureau, 025-234-5922
English is available 8:30 – 12:00, 13:00 – 16:30 on Thursday.

Saitama Labor Bureau, 048-600-6204
English is available 9:00 – 17:00, Wednesday and Friday.

Shizuoka Labor Bureau, 054-254-6352
English is available 10:00 – 12:00, 13:00 – 16:00, Monday and Friday.

Tochigi, Hello Work Office Utsunomiya Station Plaza, 028-623-8609
English is available 10:00 – 12:00 on Thursday.

Yamagata Labor Standards Office, 023-624-8222, Japanese only.

Yamanashi Labor Standards Office, 055-225-2853, Japanese only.