IMPORTANT INFORMATION: Due to public health measures to prevent the spread of COVID-19 in Japan, operations in the Federal Benefits Unit are currently limited. In-office service is now available but limited to appointment only. Please use our online form to schedule an appointment or to obtain information.
The Social Security Administration (SSA) deals with claims for retirement, disability and survivor benefits, Social Security number applications, and all post-entitlement activities affecting beneficiaries under the various programs.
Note: Appointments are required for Social Security/Federal Benefits Services.
Please contact the Federal Benefits Unit through our online inquiry form.
For general information on Social Security, please visit the SSA website.
If you are experiencing problems accessing the SSA website, please contact the Federal Benefits Unit through our online inquiry form.
Social Security Cards / Numbers
If you are applying for a Social Security Number, or have questions regarding your Social Security Card or Number, view our Social Security Cards and Numbers page.
Benefits Eligibility and Applications
If you are inquiring into your eligibility for Social Security benefits, and/or have questions regarding the benefits application process, please view our Benefits Eligibility and Applications page.
If you are already receiving Social Security benefits, and have a question or problem with your benefits account, please view our Post-Entitlement Services page.
Handy List of Social Security Frequently Asked Questions
Other Federal Benefits
- Department of Veterans Affairs
The Department of Veterans Affairs (DVA) processes survivor claims, educational benefits, compensation and pension examinations, etc. For more details of benefits available and downloadable forms, please see this page or visit the Department of Veterans Affairs website.
- Office of Personnel Management
The Office of Personnel Management website offers information for federal employee benefits such as retirement programs, thrift plans, and health insurance.
- Department of Labor
The Department of Labor website offers information on benefits programs such as the Family and Medical Leave Act and workers’ compensation programs, (Black Lung, FECA, Longshore).
- Railroad Retirement Board
The Railroad Retirement Board (RRB) administers comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation’s railroad workers and their families. The RRB also administers certain Social Security benefit payments and railroad workers’ Medicare coverage. Visit the RRB website for more information.
- Department of Defense
All Department of Defense benefits matters are handled through the U.S. military bases in Japan.
- Office Hours and Contact Info
Federal Benefits contact information and office hours.