Appointment System for American Citizen Services

NOTICE: The U.S. Embassy in Tokyo has limited availability for routine appointments for Consular Reports of Birth, passports, and notarial services. If you need an urgent appointment for international travel, documentation of citizenship and identify for a child, or for purposes related to Japanese immigration or a critical notary service, please email TokyoPPT@state.gov. For applicants who used the electronic application for the Consular Report of Birth, please allow 5 working days between payment submission and interview appointment time. Please note that mail-in renewal is available for most adult passports (see more information).

To apply for a social security card, please DO NOT make an appointment here. Please make an appointment from this link. It is no longer possible to apply for a social security card at the same time as a Consular Report of Birth Abroad.

Online Appointments are Necessary:

  • Sapporo    • Osaka/Kobe    • Fukuoka    • Naha

For emergencies unrelated to passport or notarial servicesplease click here for contact information.

For Tokyo

Please note: Individuals coming to Embassy Tokyo for consular services are now required to bring and wear protective masks. You will not be allowed entry without a mask.

Due to strict social distancing guidance, we are unable to allow anyone into our waiting room other than the applicants who are required to be present at the time of your appointment.  Please refrain from bringing your friends or spouse to the Embassy, if they do not need to be present for your application.

For Emergency Appointments

Please arrive no more than 15 minutes before or after your scheduled appointment time.

  • If you need an urgent appointment for international travel, documentation of citizenship and identify for a child, or for purposes related to Japanese immigration, please email TokyoPPT@state.gov.
Prohibited Items
  • The Embassy in Tokyo does NOT store laptops or large luggage. Please see the full list of Prohibited Items.
Social Security
  • To apply for a social security card, please DO NOT make an appointment here. Please contact the Federal Benefits Unit at FBU.Tokyo@ssa.gov. It is no longer possible to apply for a social security card at the same time as a Consular Report of Birth Abroad.
Green Card
  • For U.S. Lawful Permanent Residents (green card) related information, please click here.

For Naha

All non-emergency consular services are provided by appointment only.

  • To make or cancel an appointment for passports/report of birth/notarial services (Naha), please click here. Please print the appointment confirmation page and bring it with you on your appointment date. In addition, each family member seeking a service related to passports or birth registration should also make an individual appointment.
  • For emergencies, click here for contact information.
  • To apply for a social security card, please contact the Federal Benefits Unit at FBU.Tokyo@ssa.gov. Please note that it is no longer possible to apply for a social security card at the same time as a Consular Report of Birth Abroad. All inquiries regarding social security card, federal benefits falls under the jurisdiction of the Federal Benefits Unit.

For Osaka-Kobe

All non-emergency consular services are provided by appointment only.

Each family member seeking a service related to passports or birth registration should make an individual appointment. At the time you receive your appointment confirmation page to print, you also will be offered the option to make a separate appointment for another individual.

  • To make or cancel an appointment for passports/reports of birth services (Osaka), please click here.
  • Due to space restrictions, we are only able to accommodate emergency notarial appointments. If you have an urgent need for notarial services, please email AOK@state.gov and state the nature of your emergency.
  • For emergencies, please click here for contact information.

Please note: Individuals coming to the Consulate in Osaka for consular services are now required to bring and wear protective masks. You will not be allowed entry without a mask.

Due to strict social distancing guidance, we are unable to allow anyone into our waiting room other than the applicants who are required to be present at the time of your appointment. Please refrain from bringing your friends or spouse to the Consulate, if they do not need to be present for your application.

For Sapporo

  • To make or cancel an appointment for passports/reports of birth/notarial services (Sapporo), please click here.
  • For other services, please contact the Consulate General in Sapporo to set up an appointment (Ph 011-641-1115, e-mail SapporoACS@state.gov).

For Fukuoka

  • To make or cancel an appointment for passports/reports of birth/notarial services (Fukuoka), please click here.
  • Please make one appointment per family, even if you have multiple passport applications or reports of birth abroad.
  • If one of the services you require is a birth report, your appointment should be for “Report the birth abroad of a child.” If you create your appointment under a different category, we will not be able to accept your birth report application during your scheduled appointment.
  • Please provide a phone number and email address that you normally use. We may need to contact you regarding your appointment.
  • Military families are encouraged to consult your base Legal Office for the completeness of your application package prior to visiting the consulate.

For Nagoya

The U.S. Consulate in Nagoya no longer provides American Citizen Services. American citizens are advised to consult the website of the U.S. Consulate General in Osaka.