Frequently Asked Questions

Please read through our Frequently Asked Questions before you contact the Embassy/Consulates.

Categories:

Appointments

Passport emergencies

Passports

Social Security Number Requirement

Dual Citizenship

Newborns/Reports of Birth

Notary

U.S. Military

Marriage

Other

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Appointments

Question: Do I have to make an appointment? Can I make an appointment over the phone?

Answer: All services require an appointment. For service in Tokyo, Osaka/Kobe, Naha, please make an appointment on- line, and for other consulates, please call each consulate to make an appointment.

Question: There are no appointments available. What can I do?

Answer: Please keep checking the website on a daily basis. We usually open appointment slots a month in advance and continually open more slots. Also, we have cancellations every day, and the cancellations will be reflected in the system every morning.

Question: I would like to cancel or reschedule my existing appointment but forgot my password.

Answer: If you cannot remember your password …

  • For appointments at the U.S. Embassy Tokyo, contact us through our Inquiry Form.
  • For appointments at the U.S. Consulate General Osaka-Kobe, E-mail AOK@state.gov.
  • For appointments at the U.S. Consulate General Naha, please E-mail Nahaacs@state.gov.
  • For appointments at the U.S. Consulate General Sapporo, please E-mail SapporoACS@state.gov.
  • For appointments at the U.S. Consulate Fukuoka, please E-mail FukuokaACS@state.gov.

Please do not forget to include your full name (which the appointment was made under) and the date of your appointment in your e-mail.

Question: I want to make a notary appointment. There are 2(3 …) people signing the same document. Do I need to make separate appointments for each and every one of them?

Answer: You only need to make one appointment.

Question: There is no place to enter the non-applicant’s name within the appointment system for notaries. What should I do?

Answer: You are not required to enter the non-applicant’s name within the appointment system for notaries. The non-applicant will need to bring a valid ID with them.

Question: I accidentally mistyped information when making an appointment. What do I need to do?

Answer: As long as we can identify you, don’t worry about typos on your appointment.

Question: On the day of my appointment, how long should I expect to be at the Embassy/Consulate?

Answer: Most customers are here for under an hour. You can help ensure your appointment goes quickly by preparing your documents in advance and making sure your forms are filled out.

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Passport Emergencies

Question: Help! I just realized my passport is expired and I have a trip planned next week with a purchased ticket. What can I do?

Answer: Emergency passports are on a very limited and strict basis. If you feel you qualify …

  • For U.S. Embassy Tokyo, contact us through our Inquiry Form or call between 10 a.m. – 12 noon at 03-3224-5000 and ask for the Passport Unit.
  • For U.S. Consulate General Osaka-Kobe, E-mail AOK@state.gov or call us at 06-6315-5900.
  • For U.S. Consulate General Sapporo, please call (011) 641-1115.
  • For U.S. Consulate Fukuoka, please call 092-751-9331 between 9 a.m. and 11:30 a.m. or between 1 p.m. and 5 p.m. Monday-Friday.
  • For U.S. Consulate General Naha, please E-mail Nahaacs@state.gov.

Question: My passport just got stolen! (Or lost) What should I do?

Answer: If your passport is lost or stolen, please make an appointment via our online appointment system and visit the U.S. Embassy/Consulate in person to replace your lost passport. Please follow the detailed instructions for a lost or stolen passport.

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Passports

Question: Can I renew my passport by mail?

Answer: In many cases, yes! If your most recent full validity passport:

  • Was issued when you were age 16 or older
  • Was issued within the last 15 years

If all of these requirements are met, you may put the following items in an envelope and mail to to the Consular office in your district . If any of the above statements do not apply to you, you MUST apply in person using form DS-11.

 

  • Do NOT send your application to the National Passport Processing Center in the U.S. This will significantly delay your processing.
  • Expedited Services and Overnight Delivery are NOT available to applicants residing outside of the U.S.
  • Current or expired passport
  • Form DS-82
    Complete online, print out single-sided, and sign. Fees and instructions provided on this form are for domestic use. See below link for application fees in Japan. (How to complete the online application form)
    Please note: You must provide a Social Security number, if you have been issued one. If you do not have a Social Security number, please click here.
  • One passport photo
    White background / 2″×2″ in size / no eye glasses / no uniforms
  • One “Japan Post LetterPack envelope” (self-addressed)
    Please fold it in half if necessary
    LetterPack LIGHT: 360 yen, traceable, signature not required
    LetterPack PLUS : 510 yen, traceable, signature required
    For persons using an APO/FPO address, one self-addressed envelope
  • International Postal money order
    ($110 for passport book – there is no expedite service)
    Address the money order to: “U.S. Department of State”
    Address: PSC 471 Box 1111 FPO, AP 96347
    *For details on “How to Get an International Postal Money Order” please click here.

Question: How long does it take to have my passport issued?

Answer: Normally, it takes approximately 3-4 weeks.

Question: Can I pay to expedite my application?

Answer: No. Expedited service is only available for applications within the U.S. However, if you have urgent travel in the near future, please consult with our staff at the time of application.

Question: When should I renew my passport?

Answer: You may renew your passport at any time before or after it expires. However, we encourage you to renew your passport at least six months before it expires. Please note that some countries (not the U.S. or Japan) require more than six months validity on your passport to enter that country.

Question: I haven’t renewed my passport for a long time. What should I do?

Answer: If you have a U.S. passport, even if it has been expired for a very long time, it is still considered a “renewal.” Please check our passport renewal page (Age 16 and up / Children under 16 ) for renewal procedures, as you might be eligible to mail in your renewal application. If you wish to turn in your application in person, an appointment is required.

Please make sure you have a valid government-issued I.D. If your name on your I.D. is different from your name on the passport, please make sure you have original documents showing name change (e.g. Marriage Certificate, Court Order, etc.).

If you are a dual citizen and your name on the Japanese passport and U.S. passport are different, please provide the original U.S. Birth Certificate/Consular Report of Birth and original “koseki tohon” with English translation.

Question: Will I get my old passport back?

Answer: Yes. We will cancel your old passport and mail it back to you with your new passport.

Question: Can I mail in a check or cash?

Answer: No.We do NOT accept personal checks, cashier’s checks from Navy Federal Credit Union or cash via mail. For mail in cases, we ONLY accept postal money orders. For details please see passport fee.

Question: I do/my child does not have a social security number. How should I fill out the application form?

Answer: You must provide a Social Security number, if you have been issued one, in accordance with 22 U.S.C. 2714a and 22 C.F.R 51.60(f). If you do not have a Social Security number, you must submit a signed statement including the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security Number by the Social Security Administration.” For more information, please see our Frequently Asked Questions.

Question: I cannot enter my Japanese phone number/zip code/emergency contact in the application form system. What should I do?

Answer: If you have trouble entering your phone number/emergency contact, please leave it blank when entering it online. After printing the form, please fill out the missing information by hand.

Question: Will you transfer my Japanese visa to my new passport?

Answer: No. We will NOT transfer any visas on your current passport. Please contact Japanese Immigration for anything concerning your Japanese Visa. For other foreign visas, please contact the specific country’s embassy in Japan.

Question: Can my dual citizen child go to the U.S. using his/her Japanese passport? Which passport should my dual-citizen child use to enter/exit Japan and U.S.?

Answer: By law, U.S. citizens, including dual nationals, must use a U.S. passport to enter and leave the United States. Your child does not need and should not register for ESTA. Dual citizens should carry both valid passports (U.S. and Japan) at all times when traveling to/from the U.S. The dual citizen must present the Japanese passport when going through Japanese immigration and the U.S. passport at U.S. immigration. The only time your child presents both passports at the same time will be at the airline counter in Japan.

Question: I will travel back to the U.S. and return to Japan right before my passport expires. Should I renew my passport?

Answer: You will be able to travel to the U.S. as long as your passport is valid on the days you travel. For requirements to come back into Japan, please check with the Japanese Immigration or Japanese Embassy/Consulate in the U.S.

Question: I am an active duty service member. Do I need a passport?

Answer: You do not need a passport to go back to the U.S. as long as you are carrying your military I.D. and military orders. To travel to other counties for pleasure, please make sure you have a regular tourist passport. If you are a military member or a military dependent, please apply for a tourist passport with the military base passport agents.

Question: I/My dependents have (Dependent) Military (no fee) passports. Do I/they need a tourist passport to go on vacation?

Answer: They will need a U.S. tourist passport (unless the trip is in conjunction with military orders). If you are a military member or a military dependent, please apply for a tourist passport with the military base passport agents.

Question: What is a passport card? Can I apply for one?

Answer: The U.S. Passport Card can be used to enter the United States from Canada, Mexico, the Caribbean, and Bermuda at land border crossings or sea ports-of-entry. If you cross the U.S. border by land regularly, it is more convenient and less expensive than a passport book. The passport card can NOT be used for international travel by air.

If you are interested in applying for a U.S. passport card and you have a U.S. passport book and are eligible to use Form DS-82, you may apply for the card by mail. You can use Form DS-82 to renew your passport book at the same time that you apply for your passport card. To find out whether you qualify to use Form DS-82 and apply by mail, please visit the Passport Renewal page (Age 16 and up / Children under 16 ). If you are interested in applying for a U.S. passport card but you have never had a U.S. passport book or are not eligible to use Form DS-82, you must apply in person using Form DS-11.

*Please note: You must provide a Social Security number, if you have been issued one, in accordance with 22 U.S.C. 2714a and 22 C.F.R 51.60(f). If you do not have a Social Security number, you must submit a signed statement including the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security Number by the Social Security Administration.” For more information, please see our Frequently Asked Questions.

Please see the Department of State website for passport card fees and additional information.

Question: What if I am almost out of pages in my passport?

Answer: Adding visa pages to your passport service is no longer available. Applicants who need extra pages will need to apply to renew their passports and will be issued the standard 52-page book. Please see Passport Renewals (Age 16 and up / Children under 16 ) for further details.

Question: Can I drop off a passport application on behalf of another person?

Answer: If this is a passport application eligible to be sent by mail (passport renewal qualified for DS-82), you may have a third party come to our office to apply for a passport. Please make sure the application is complete and has been signed by the applicant.

*Please note: You must provide a Social Security number, if you have been issued one, in accordance with 22 U.S.C. 2714a and 22 C.F.R 51.60(f). If you do not have a Social Security number, you must submit a signed statement including the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security Number by the Social Security Administration.” For more information, please see our Frequently Asked Questions.

Question: Can I have a third person pick up my passport?

Answer: If a third party wishes to pick up your passport, make sure to provide a letter of proxy indicating that you have authorized a specific individual to do so. Please make sure to sign your letter and have the individual bring in a valid photo ID. (e.g: passport, driver’s license, Resident’s card, etc). Parents picking up their child’s passport will need a letter of proxy if the child is over 16 years old.

Question: I got married/divorced, and wish to change my last name on the passport. What should I do?

Answer: If the change/correction is within one year after your passport was issued, you may apply by mail and may qualify for no fee. Please refer to our website for more details on Amending or Correcting Passports. If the change is more than one year after your passport issuance, there will be a fee. Please follow the procedures for passport renewal (Age 16 and up / Children under 16 ) and include original documentation showing name change (proof of marriage, divorce decree, court order) and an English translation if necessary.

Question: How do I change my child’s family name on the passport due to parents’ divorce?

Answer: Please see our website at Children under 16 for information on how to renew a minor’s passport. Along with the required documents listed, you must submit the Japanese family Register (“Koseki Tohon”) showing the divorce and new family name.

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Social Security Number Requirement

Question: Do I have to provide my Social Security number on my passport application?

Answer: Yes. 22 U.S.C. 2714a and 22 C.F.R 51.60(f) requires you to provide your Social Security number, if you have one, when you apply for a U.S. passport or renewal of a U.S. passport.

If you fail to provide the information, you will encounter a delay in processing and/or denial of your passport application. You will also be subject to a $500 penalty enforced by the IRS pursuant to Section 6039E of the Internal Revenue Code (26 U.S.C. 6039E). All questions on this matter should be directed to the IRS office.

Question: What if I don’t have a Social Security number?

Answer: If you would like to apply for a U.S. passport, and you don’t have a Social Security number, you will need to submit a signed statement which includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security number by the Social Security Administration.”

Question: What if I am applying for a passport for my child who does not have a Social Security number yet?

Answer: You will need to submit a signed declaration for your child which includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: (Child’s full name) has never been issued a Social Security number by the Social Security Administration.”

Question: What if I can’t remember my Social Security number?

Answer: If you submit an application for a U.S. passport and do not provide a Social Security number, you will encounter a delay with the processing and/or denial of your passport application. Contact the Federal Benefits Unit at FBU.Tokyo@ssa.gov for information about obtaining a new or replacement Social Security number and card.

Question: What if I have an emergency and need to travel but cannot locate my Social Security number?

Answer: If you are outside the United States, we may be able to issue you a limited passport for direct return to the United States only.

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Dual Citizenship

Question: Can my dual citizen child go to the U.S. using his/her Japanese passport? Which passport should my dual-citizen child use to enter/exit Japan and U.S.?

Answer: By law, U.S. citizens, including dual nationals, must use a U.S. passport to enter and leave the United States. Your child does not need and should not register for ESTA. Dual citizens should carry both valid passports (U.S. and Japan) at all times when traveling to/from the U.S. The dual citizen must present the Japanese passport when going through Japanese immigration and the U.S. passport at U.S. immigration. The only time your child presents both passports at the same time will be at the airline counter in Japan.

Question: I was born in the U.S. and am a dual citizen. My U.S. passport has expired long time ago. Can I use my Japanese passport to travel to the U.S. and register for ESTA? Is there a risk of traveling to the U.S. using my Japanese passport only?

Answer: By law, U.S. citizens, including dual nationals, must use a U.S. passport to enter and leave the United States. You should carry both valid passports (U.S. and Japan) at all times when traveling to/from the U.S. The dual citizen must present the Japanese passport when going through Japanese immigration and the U.S. passport at U.S. immigration. You do not need and should not register for ESTA. If you have further questions, please consult directly with the airlines.

Question: I haven’t renewed my passport for a long time and my name is different on the Japanese passport and U.S. Passport. What documents are required to renew my passport?

Answer: If you have a U.S. passport, even if it has been expired for a very long time, it is still considered a “renewal.” Please check our passport renewal page (Age 16 and up / Children under 16 ) for renewal procedures, as you might be eligible to mail in your renewal application. If you wish to turn in your application in person, an appointment is required.

Please make sure you have a valid government-issued I.D. If your name has changed, please make sure you have original documents showing name change (e.g. Marriage Certificate, Court Order, etc.).

If you name is different on the Japanese and U.S. passport, please provide the original U.S. Birth Certificate/Consular Report of Birth and original translation.

Question: Should I choose one nationality over the other after reaching 22 years old?

Answer: For information on U.S. policy on dual nationality, please read our website section on Dual Nationality. U.S. law does not contain any provisions requiring U.S. Citizens who are born with dual nationality to choose one nationality or the other when they become adults. Choosing Japanese nationality has no affect on U.S. citizenship.

Question: I am a dual citizen and wish to change my name to match my Japanese passport. What should I do?

Answer: Please review the checklist for First-Time Passport Applications (Age 16 and up / Children under 16 ). Along with the required documents listed, you must submit the Japanese family Register (“Koseki Tohon”) AND one valid proof of ID. Please note that you must appear in person at the interview for your passport application with an appointment.

Question: Since I am a dual citizen, my names on the U.S. passport and the foreign passport are different. May I travel with different names on the U.S. passport and the foreign passport?

Answer: By law, U.S. citizens, including dual nationals, must use a U.S. passport to enter and leave the United States. We believe that there will be no particular issue traveling with different names on the U.S. passport and foreign passport, but please make sure to bring both valid passports when traveling to the United States. We also recommend you consult with the airline you are using in advance.

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Newborns/Reports of Birth

Question: Do both parents have to appear to the Report of Birth appointment?

Answer: Yes. Both parents are required to be present.

Question: Does my child really have to come in to see you?

Answer: Yes. Your child, even a newborn, must appear in person at our offices at the time you make the application. U.S. military children will appear before the designated passport agent on base. There are no exceptions or waivers possible for this requirement.

Question: When is the deadline for me to report my child’s birth?

Answer: A Consular Report of Birth Abroad of a U.S. citizen is only issued to a child who acquired U.S. citizenship at birth and who is generally under the age of 18 at the time of the application. However, we encourage applicants to report their child’s birth as soon as possible.

Please note, by law, U.S. citizens, including dual nationals, must use a U.S. passport to enter and leave the United States.

Question: Can I report my child’s birth while in the U.S?

Answer: If your child was born abroad you will need to complete the Report of Birth process abroad; it can NOT be done in the U.S.

If your child was born in Japan, then the processing must be done in Japan. While you can file the documents at another U.S. Embassy or Consulate abroad, that office is required to send those documents to us in Japan for processing. This causes significant delays; it is best to complete this whole procedure while you are still in Japan.

Question: My newborn child does not have a social security number yet. How should I fill out the passport application form?

Answer: Please enter, 000-00-0000 for infant.

Question: I cannot enter my Japanese phone number/zip code/emergency contact in the application form system. What should I do?

Answer: If you have trouble entering your phone number/emergency contact, please leave it blank when entering it online. After printing the form, please fill out the missing information by hand.

Question: Do the translations for the Japanese documents need to be notarized or signed by the municipal office?

Answer: No. You or anyone with the appropriate language ability can do the translation. They do not need to be notarized or signed by any Japanese government office.

Question: Does my newborn need a Japanese visa?

Answer: The final decision on any matter involving Japanese visas and/or Japanese nationality rests with the Japanese Government.

If your child has one Japanese parent and one American parent, the child likely is a dual national. As a Japanese citizen, she or he does not need a visa to stay in Japan.

If both parents are non-Japanese, your child will most likely need a Japanese visa. Please contact the nearest Japanese immigration office to apply for a visa whether you have his/her U.S. passport or not. You cannot obtain a Japanese visa at the American Embassy and we cannot advise you of the application requirements for a Japanese visa.

If one or more parents is in SOFA-status, check with your base legal advisor or personnel officer for details.

Question: Can my dual citizen child go to the U.S. using his/her Japanese passport? Which passport should my dual-citizen child use to enter/exit Japan and U.S.?

Answer: By law, U.S. citizens, including dual nationals, must use a U.S. passport to enter and leave the United States. Your child does not need and should not register for ESTA. Dual citizens should carry both valid passports (U.S. and Japan) at all times when traveling to/from the U.S. The dual citizen must present the Japanese passport when going through Japanese immigration and the U.S. passport at U.S. immigration. The only time your child presents both passports at the same time will be at the airline counter in Japan.

Question: I am a U.S. citizen born in Japan. How do I get a duplicate copy of my Birth Certificate (Consular Report of Birth )?

Answer: If you are a U.S. citizen born overseas, the “Birth Certificate” that was issued to you is called a “Consular Report of Birth Abroad” or FS-240. If you would like a duplicate/additional copy of your Birth Report, please visit the Department of State website to find the information needed to submit your request. The U.S. Embassies/Consulates around the world do not keep records of your Report of Birth and cannot issue duplicate/additional copies.

Question: We were married at the time of the child’s birth. I will not be in Japan when my spouse goes to the Embassy to report the birth of my child. What should we do?

Answer: Along with ALL the required documents listed on our Report of Birth Checklist, please make sure your spouse has the following documents.

  • U.S. Citizen parent’s original proof of citizenship
  • If the appearing parent is a non-U.S. citizen, the U.S. citizen parent’s Form DS-5507 Affidavit of Physical Presence or residence, parentage and support (must be filled out/signed by the U.S. citizen parent and notarized)
    * Form DS-5507 is not needed if the appearing parent is the U.S. citizen.
  • <If you are also applying for a U.S. passport for the child> Form DS-3053 Statement of Consent (must be filled out/signed by you and notarized) AND a photocopy of the valid ID presented to the notary

Question: I (the U.S. citizen parent) will not be in Japan when my non-U.S. citizen spouse goes to the Embassy to report the birth of my child. What should we do?

Answer: Along with ALL the required documents listed on our Report of Birth Checklist, please make sure your spouse has the following documents.

  • Form DS-5507 Affidavit of Physical Presence or residence, parentage and support (must be filled out/signed by you and notarized)
  • Your (U.S. Citizen parent’s) original proof of citizenship
  • <If you are also applying for a U.S. passport for the child> Form DS-3053 Statement of Consent (must be filled out/signed by you and notarized) AND a photocopy of the valid ID presented to the notary

Question: Both parents are U.S. citizens, and we were not married at the time of the child’s birth. The father of the child is unable to appear in person. What do I need to bring in?

Answer: Along with ALL the required documents listed on our Report of Birth Checklist, please make sure you bring in the following documents from the U.S. citizen father.

  • Form DS-5507 Affidavit of Physical Presence or residence, parentage and support (must be filled out/signed by the father and notarized on page 3 and page 4)
  • Father’s original proof of citizenship
  • <If you are also applying for a U.S. passport for the child> Form DS-3053 Statement of Consent (must be filled out/signed by the father and notarized) AND a photocopy of the valid ID presented to the notary

Question: I am unable to access the DS-2029 application form from the checklist.

Answer: If you are having difficulty with the online application, please fill out the application form by hand using the PDF format below.

https://japan2.usembassy.gov/pdfs/ds2029-tokyo.pdf

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Notary

Question: What should I bring?

Answer: You will need an appointment, valid government-issued I.D. (preferably a valid passport), the document that needs to be notarized, and $50 U.S. for each notary seal that is performed. Please see our Notarial Service page.

Question: Can you check my documents?

Answer: No. The staff at the Embassy/Consulates cannot review or give you advice on your documents.

Question: I need a witness for my document(s). Can the Embassy/Consulate be a witness for me?

Answer: No. You must provide your own witnesses or find someone in the waiting room willing to assist you.

Question: Can I get a notary on behalf of someone else?

Answer: No. The signer has to sign in front of the Embassy’s or Consulate’s officer in person.

If you are signing as an attorney-in-fact, please make sure you have the original notarized power of attorney, or court document. We will notarize the document stating you are the attorney-in-fact.

Question: Can I get a certified copy of a passport on behalf of someone else?

Answer: Yes. Please make sure you bring the original passport that needs to be certified. You do not need proxy letter from the bearer. We only make certified copies of foreign passports for usage of application of ITIN (Individual Taxpayer Identification Number) / PTIN (Preparer Tax Identification Number).

Question: Can I get a notary done anywhere else?

Answer: There are public Japanese notaries (公証役場 “kousho yakuba”). You may want to make sure the Japanese notary attaches an apostille by the Japanese Ministry of Foreign Affairs so the notary is recognized internationally if the documents are going to be submitted in the U.S.

American Citizen Services (ACS) encourages clients who require Japanese notarials for documents, such as notarial deeds, authentication of private documents and articles of incorporation, affidavits and the attachment of officially-attested dates, to visit the website (look for the English button on the front of the main page) of the Japan National Notaries Association (JNNA) for more information about types of notarials, fees and locations of notary offices.

Question: Can I get a document authenticated?

Answer: Unfortunately, we do not authenticate documents at the U.S. Embassy/Consulates. Please contact the Office of Authentication. For authentication of Japanese Documents, please contact the Japanese Ministry of Foreign Affairs.

Question: I need an Apostille.

Answer: The U.S. Embassy/Consulates do not issue Apostilles. Please contact the Office of Authentication. To have Apostilles issued for Japanese Documents, please contact the Japanese Ministry of Foreign Affairs.

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U.S. Military

Question: I/My dependents need a SOFA stamp in my/their new passport. What should I do?

Answer: You/They do not need a SOFA stamp in the tourist passport if you/your dependent have a (Dependent) Military passport. Just make sure you are carrying both passports when traveling.

If you/they are not eligible for (Dependent) Military passports, please consult with your base.

Question: I am an active duty service member. Do I need a passport?

Answer: You do not need a passport to go back to the U.S. as long as you are carrying your military I.D. and military orders. To travel to other counties for pleasure, please make sure you have a regular tourist passport. If you are a military member or a military dependent, please apply for a tourist passport with the military base passport agents.

Question: I/My dependents have (Dependent) Military (no fee) passports. Do I/they need a tourist passport to go on vacation?

Answer: They will need a U.S. tourist passport (unless the trip is in conjunction with military orders). If you are a military member or a military dependent, please apply for a tourist passport with the military base passport agents.

Question: I am active duty and would like to report the birth of my child. What do I need to do?

Answer: Please contact your passport agents on base. Please click here for detailed information about all necessary documentation and items.

Question: I would like to get a notary done.

Answer: Please contact your legal office on base for notarial services.

Question: Japanese immigration is asking for my U. S. Embassy-issued “Marriage Certificate” to get a spouse visa. How can I get one?

Answer: The U.S. Government/Embassy does not issue “Marriage Certificates” for marriages performed overseas or in the U.S. Your Japanese marriage document will be the only proof of your marriage. Please explain to them there is no “marriage certificate issued by your own government.”

Question: Do I need to get the translation of my Japanese Marriage Certificate notarized in order to get my spouse’s U.S. visa/green card?

Answer: No. Your Japanese Marriage Certificate needs to be translated but not notarized.

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Marriage

Question: I want to get married. What should I do?

Answer: Congratulations! Please read our detailed web page regarding marriage prior to making an appointment.

Question: What is a single affidavit and how do I get one?

Answer: Please make an appointment online for notary service. We will need to see your valid U.S. passport.

Question: Japanese immigration is asking for my U. S. Embassy-issued “Marriage Certificate” to get a spouse visa. How can I get one?

Answer: The U.S. Government/Embassy does not issue “Marriage Certificates” for marriages performed overseas. Your Japanese marriage document will be the only proof of your marriage. Please explain to them there is no “marriage certificate issued by your own government.”

Question: Do I need to get the translation of my Japanese Marriage Certificate notarized in order to get my spouse’s U.S. visa/green card?

Answer: No. Your Japanese Marriage Certificate needs to be translated but not notarized.

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Other

Question: What if I need help with taxes or tax forms?

Answer: Please contact the IRS at www.irs.gov. We also have additional information on our website with helpful links.

Question: Where should I go for assistance on voting?

Answer: Please see our webpage regarding voter assistance as well as the detailed Federal Voting Assistance Program website.

Question: How can I contact the Embassy/consulate regarding a passport, notary and/or Report of Birth question that I can’t find on your website?

Answer: Please be sure to check our website first.

  • For U.S. Embassy Tokyo, contact us through our Inquiry Form.
  • For U.S. Consulate General Osaka-Kobe, E-mail AOK@state.gov.
  • For U.S. Consulate General Sapporo, please call (011) 641-1115 or e-mail SapporoACS@state.gov.
  • For U.S. Consulate Fukuoka, E-mail FukuokaACS@state.gov or call 092-751-9331 (10 a.m. – 12 noon on Monday or Thursday).
  • For U.S. Consulate General Naha, E-mail Nahaacs@state.gov or call 10:00-12:00 or 15:00-17:00 at 098-876-4211 and ask for the Passport section.

Question: How do I get my fingerprints taken in order to obtain my criminal record from the Federal Bureau of Investigations (FBI)?

Answer: U.S. embassies and consulates do not provide this service. Contact the police headquarters (e.g. Tokyo Metropolitan Police Department and Prefectural Police Department) where you reside. For further details see here. Please note that the Japanese police do not sign fingerprint cards even if they agree to take your fingerprints.

Question: How do I request for my Certificate for Criminal Records in Japan?

Answer: Contact the police headquarters (e.g. Tokyo Metropolitan Police Department and Prefectural Police Department) where you reside.

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