Federal Benefits Office Hours and Contact Info

Note: Appointments are required for Social Security/Federal Benefits Services.
Please contact the Federal Benefits Unit at FBU.Tokyo@ssa.gov.

Social Security Benefits and Assistance (SSA)

The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan. Please direct all inquiries related to Social Security and Social Security benefits to:

Email:  FBU.Tokyo@ssa.gov
Fax:     (03) 3224-5144
Phone:  (03) 3224-5225 (Tuesdays and Thursdays 9 a.m. to 12 noon)

We are closed on U.S. and Japanese national holidays.

Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DoL), Railroad Retirement Board (RRB)

Customers seeking information about other Federal Benefits services, including Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DoL), Railroad Retirement Board (RRB) should contact the Embassy or local consulate to make an appointment for services or consultation. Please see the link below to make an appointment at the consular office closest to you.

Contact information and general office hours for the U.S. Embassy and Consulates in Japan