Suspension of Routine Visa and Notarial Services
On Thursday, March 19, the U.S. Embassy in Tokyo and all Consulates in Japan will suspend routine nonimmigrant visa appointments and will stop accepting appointments for routine notarial services. This action does not apply to diplomatic/official visa applications or to immigrant visa applications. All services to U.S. citizens will continue, except for new requests for routine notarial services. Read More…
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories on travel.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
For foreign citizens who want to live permanently in the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page or use the contact information below:
U.S. Embassy Tokyo Consular Section
1-10-5 Akasaka, Minato ku, Tokyo, 107-8420
- Telephone: The call center features an automated message system. Please select the option that best suits your inquiry. You may choose to be connected to an operator at the end of the recorded message.
- Callers in Japan: 050-5533-2737
- Callers in the U.S: 703-520-2233
- Email: firstname.lastname@example.org
- Skype ID: ustraveldocs-japan
For complete contact information click here.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.
Important Information for All Visa Applicants
Due to a variety of factors, the U.S. Embassy and Consulates are unable to guarantee the issuance of a U.S. visa before a fixed travel date. Do not make final travel plans or buy tickets until you have a visa.